CRM stands for customer relationship management. CRM software helps an organization to manage information about potential and current customers. It is dedicated to synchronizing, organizing and automating customer relationship with a business.
These types of systems include a very wide range of
company activities. Employees
use this data to improve their interactions and relationships with customers,
and it helps to identify the performance goals of various companies'
departments, identify and track the updated needs. It is rapidly moving towards
cloud-based solutions. Sales
employees can use customer data with any Internet connection from any laptop,
tablet or Smartphone.
CRM Software Development Company which offers Custom CRM Application Development Services at a cost-effective price. Nanoarch Software Solution is a CRM Software Development Company that provides the best quality-based and error-free products at reliable cost. We provide
different from others. We have more than 15 years of experience in this field.
Special Feature in Our products:
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Social media management
·
Reporting and dashboard
·
Mobile CRM (Mobile apps and alerts)
·
Sales Performance management
·
Cloud-based CRM
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Billing and invoicing facility
·
Standard functionality
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Data Security+ backup
·
Custom Reporting
·
Lead Generation and follow up tracking
There are mainly three types of CRM Software:
1. Operational CRM: These applications help the
salespeople in becoming more productive and effective. These include automation
software for sales, marketing, and services. These systems hold transactional
level data on individual products, customers, and transactions. They provide
support for customer-facing processes done by direct mail, phone, the Internet,
third-party agents, and field sales. These applications are also referred to the front-office applications.
2. Analytical CRM: These applications support the
one-to-one customized marketing programs. These systems hold aggregated data
where the unit of analysis is the campaign, market segment, key account, and
market or product group. These applications provide support for the strategic
planning processes.
3.
Collaboration CRM:
These applications help in smoothing the dialogs with the customers. These
constitute the traditional and new groupware/web technologies to facilitate
customer, staff, and business partner communications, coordination, and
collaborations
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